Organisation | Contact Details | Further Details |
Emergency Services | 000 | 24 hours |
Parent Line | 13 22 89 | 8am – Midnight, 7 days per week |
Nurse on Call | 1300 606 024 | 24 hours |
Kids Helpline | 1800 55 1800 | 24 hours |
Lifeline | 13 11 14 | 24 hours |
Maternal Health Line | 13 22 29 | 24 hours |
Safe Steps Family Violence Response Centre | 1800 015 188 | 24 hours |
Orange Door | Refer to orangedoor.vic.gov.au for your local office | Monday to Friday, 9.00am to 5.00pm |
Grief Line | 1300 845 745 | Midday – 12.00am |
Doctors on Call | 13 74 25 | Monday to Friday, 6.00pm – 8.00am; Saturday 12.00pm – 12.00am; Sunday 24 hours |
Headspace (mental health support for 12 – 25 years old) | 1800 650 890 | 24 hours |
Beyond Blue | 1300 22 4636 | 24 hours |
13YARN | 13 92 76 | 24 hours; helpline to connect with an Aboriginal or Torres Strait Islander Crisis Supporter. |
Suicide Callback Service | 1300 659 467 | 24/7 support for suicide risk and those concerned |
Rainbow Door | 1800 729 367 | 10am - 5pm, 7 days per week; providing information, support and referral to all LGBTIQA+ Victorians, their friends and family. |
Your General Practitioner | N/A | Contact your GP for mental health plan support |
Crisis Assessment and Treatment Teams (CATT) | Local area services (see table below) | 24/7 psychiatric support during a mental health crisis |
Child Protective Services | Local area services (see table below) | 24 hours; reporting suspected child abuse or neglect |
Division | Phone Number | Coverage |
North Division | 1300 598 521 | Banyule, Buloke, Darebin, Campaspe, Central Goldfield, Gannawarra, Greater Bendigo, Hume, Loddon, Macedon Ranges, Mildura, Moreland, Mount Alexander, Nillumbik, Swan Hill, Whittlesea, Yarra. |
South Division | 1300 555 526 | Bass Coast, Baw Baw, Bayside, Cardinia, Casey, East Gippsland, Frankston, Glen Eira, Greater Dandenong, Kingston, Latrobe, Mornington Peninsula, Port Phillip, South Gippsland, Stonnington, Wellington. |
East Division | 1300 360 452 | Alpine, Benalla, Boroondara, Greater Shepparton, Indigo, Knox, Manningham, Mansfield, Maroondah, Mitchell, Moira, Monash, Murrindindi, Strathbogie, Towong, Wangaratta, Whitehorse, Wodonga, Yarra Ranges. |
West Division | 1300 360 462 | Ararat, Ballarat, Brimbank, Colac-Otway, Corangamite, Glenelg, Golden Plains, Greater Geelong, Hepburn, Hobsons Bay, Hindmarsh, Horsham, Maribyrnong, Moorabool, Moyne, Melbourne, Melton, Moonee Valley, Northern Grampians, Pyrenees, Queenscliff, Southern Grampians, Wyndham, Surf Coast, Warrnambool, West Wimmera, Yarriambiack. |
After Hours Child Protection Emergency Service | 13 12 78 | State-wide after-hours emergency service for new or existing child protection clients. Operates 5.00pm to 9.00am Monday to Friday, 24 hours on weekends and public holidays |
Name | Phone | Coverage |
Central East 8am to 10pm | PH: 1300 721 927 | Manningham (Local Government Area), Monash-Waverley East, Monash-Waverley West, Whitehorse-Box Hill and Whitehorse-Nunawading West (Statistical Local Areas) |
Dandenong 24 hours | PH: 1300 369 012 | Greater Dandenong, Casey, Cardinia (Local Government Areas) and Frankston-East (Statistical Local Area) |
Inner South East 24 hours | PH: 1300 363 746 | Port Phillip, Stonnington (Local Government Areas) and Glen Eira-Caulfield (Statistical Local Area) |
Inner Urban East 24 hours | PH: 1300 558 862 | Yarra and Boroondara (Local Government Areas) |
Inner West 24 hours | PH: 1300 874 243 | Mooney Valley and Melbourne (Local Government Areas) |
Middle West | PH: 1300 874 243 | Melton and Brimbank (Local Government Areas) |
Middle South | PH: 1300 369 012 | Bayside and Kingston (Local Government Areas) |
North East | PH: 1300 859 789 | Nillumbik and Banyule (Local Government Areas) |
North West | PH: 1300 874 243 | Hume and Moreland (Local Government Areas) |
Northern | PH: 1300 874 243 | Whittlesea and Darebin (Local Government Areas) |
Outer East | PH: 1300 721 927 | Maroondah, Knox, Yarra Ranges (Local Government Areas) and Whitehorse-Nunawading East (Statistical Local Area) |
Peninsula | PH: 1300 792 977 | Mornington Peninsula and French Island (Local Government Areas), Kingston-South and Frankston-West (Statistical Local Areas) |
South West | PH: 1300 657 259 | Wyndham, Hobsons Bay and Maribyrnong (Local Government Areas) |
