The DFFH Care Support Help Desk staff provide tailored support to Foster and Kinship Carers where there is child protection involvement, and they are caring for children and young people entering care. The team also helps existing Foster and Kinship Carers where there is child protection involvement, to track vital documents for children in care.
There is a Care Support Helpdesk in each of the four Department of Families Fairness and Housing (DFFH) regions.
The Helpdesk can assist in locating or applying for key documents such as:
Medicare details
birth certificates
establishing a link with their My Health Record, where appropriate
immunisation records
preparing letters to Centrelink to enable carers to access financial supports
Additional Child Care Subsidy (ACCS) support letters
The Helpdesk can also assist carers with information about their carers allowance, and to record enrolments with childcare, kindergarten or school on the child’s file.
Source: https://www.dffh.vic.gov.au/our-structure
North Division
Phone: 1800 319 507
Email: NorthCareSupportHelpdesk@dffh.vic.gov.au
South Division
Phone: 1800 319 503
Email: SouthCareSupportHelpdesk@dffh.vic.gov.au
East Division
Phone: 1800 931 757
Email: EastCareSupportHelpdesk@dffh.vic.gov.au
West Division
Phone: 1800 319 510
